Treating customers with contempt. Shocking service

We ordered two arm chairs. Delivery date was confirmed by Superbalist. Yet the items failed to be delivered and 7 hours of our time were wasted at a property we don't live in. When we called the call centre they made up some nonsense story that the items failed to be loaded on to the van because they were over-sized! So the unhelpful call centre agent and I agreed for a next day deliver at 09.30. I proceed to the property once again. By 10.30, no delivery. When I called again, three times, each agent said they could not locate our items. It was then that we cancelled the order and requested a full refund. We were told a cancellation confirmation would be emailed to us within 4 hours. Guess what? No email arrived. Then the following day the items arrived, 24 hours after the order had been cancelled. The next day we receive a call from Superbalist with lots of apologies and promises they will do better. Not interested anymore in their company. Shocking service. Treating customers with contempt. It's a wonder how they stay in business. AVOID LIKE THE PLAGUE!