Tracing of funds in order to allocated to correct order 950735

On the 25th of November 2017 I made a payment of R1 199 which was an immediate payment hoping that it will get allocated as soon as possible. I then realized that the order number that I used on the reference was for an order that I had previously used and paid for, I then contacted your contact centre to see how this can resolved, I was told to send a request to ********** explaining the request and providing the correct order number. All this was done on the 27th of November 2017, I was told the funds would need to be traced and allocated and I will be kept informed of the progress. No progress was made and the only feedback I received was that the funds are still being traced which I find very strange as I provided the proof of payment so it should not take more than 48 hours for this to happen. Now as a result the order that I placed has been cancelled due to non payment, I would like a refund on the funds I paid. I am very disappointed at the service level as this is the first time I have been let down by your contact centre.