MA
Ms A
1 reviews | Active since Sept 2012
22 Jan 2016, 20:23
Told my item was delivered but, in fact, was not
I placed an order on 13 January, with delivery promised on or before 18 January. I was informed on 21 January that a delivery vehicle was hijacked and my order was ******. I was then promised delivery on 22 January. The item did not arrive. Yet, I was informed by Superbalist that my item had been delivered. Pathetic and *********.
Helpful (0)
Replies (1)0
Replies (1)
Superbalist.com's replyOfficial
26 Jan 2016, 09:02Hello Aleksquared,
Our sincerest apologies for the inconvenience and miscommunication regarding your order's delivery.
Our couriers had to close off the tracking details of the order that was ****** and the order was therefore marked as delivered.
Your replacement order will be delivered to you today and no later.
Our apologies once again for this inconveneience.
Kind regards,
Chloe Moos
Head of Client Concierge
Our sincerest apologies for the inconvenience and miscommunication regarding your order's delivery.
Our couriers had to close off the tracking details of the order that was ****** and the order was therefore marked as delivered.
Your replacement order will be delivered to you today and no later.
Our apologies once again for this inconveneience.
Kind regards,
Chloe Moos
Head of Client Concierge
Superbalist.com's reply26 Jan 2016, 09:02
Official
Hello Aleksquared,
Our sincerest apologies for the inconvenience and miscommunication regarding your order's delivery.
Our couriers had to close off the tracking details of the order that was ****** and the order was therefore marked as delivered.
Your replacement order will be delivered to you today and no later.
Our apologies once again for this inconveneience.
Kind regards,
Chloe Moos
Head of Client Concierge
Our sincerest apologies for the inconvenience and miscommunication regarding your order's delivery.
Our couriers had to close off the tracking details of the order that was ****** and the order was therefore marked as delivered.
Your replacement order will be delivered to you today and no later.
Our apologies once again for this inconveneience.
Kind regards,
Chloe Moos
Head of Client Concierge