To the package that was late and then never came

I placed an order (#607019) very early on Monday (11 Jan) morning with your systems telling me I will receive it the following day (Tuesday). That day came and went with your call center assuring me that I will receive my delivery the following day (Wednesday), Wednesday also came and went with no delivery in sight with countless phone calls to you guys to find out where my package is. This was a very important gift for a very special occasion that now has been severely affected, for that I would like to thank you guys.<br> <br> This is pathetic and unacceptable and I want a refund on my purchase as soon as possible. Please get in contact with me with regards to an EXACT date ( and not a Superbalist defined date) as to when the money will be refunded.