To say I am utterly disappointment would be unjust.

Placed my order online on Sunday 7 January, with the website reading 2-3 days ETA on delivery, delighted because my planned trip is scheduled for this week. I wake up to an email stating my order has been cancelled.

Devastated and emailed to understand why this was the case. The agent picked up my ticket to inform me that my order was processed, HOWEVER, I will receive my order in the new week, due to some items being shipped from CPT. And she was "sorry for the inconvenience"

I explained my pressing need for these items, I mean, the website had said 2-3 days, even after taking my address. (I assume the algorithm would amend the ETA before I check out?) I offered to collect them at the nearest dropoff point.

She continued to advise that I arrange with a neighbor for delivery, completely ignoring my request.

I am hoping, by some miracle, the order gets here quicker than expected.

To say I am utterly disappointment would be unjust.