*****s: Superbalist

I made a purchase on black Friday for shoes amounting to +R3k after discount. While processing the payment via my credit card on their website, I received an error message that "something wrong happened". The funds where debited from my card immediately however their portal indictated that I still needed to make a payment. I took screen shots of this and sent them the query hoping they would sort it out. They responded requesting an order number which I didn't get because of their system glitch. After providing them with all the details & proof, they said I'd get my money refunded withing that day. The following week I called again to speak to another lady that informed me she would refer the matter to accounts department for immediate attention. By the 20th of Dec with no feedback, I called once again and I was told that they didn't receive my payment hence there was nothing to pay back. In all conversations with them, I've requested for email confirmation of the conversations however none of those where received. This is making it difficult to provide proof to my bank, to get the transaction reversed, that I have requested a refund and what their response has been, all I have is the initial query logged. These guys take no accountability or responsibility for their own system glitches and wont purchase anything from them again.