KC
Kaine-levi Chislett

1 reviews | Active since Aug 2016

11 Aug 2016, 13:38

They don't know what they sell

<p>I found the DC mini sereis 3 on there wesite.</p> <p>I called to find out if that price was for one or the whole set as it did not say so on there website.</p> <p>The sales lady said that it was for the whole set, so I ordered it.</p> <p> </p> <p>When it arrived there was only one.</p> <p>I go and check there site again only to see that it has changed with a please note this only comes as one.</p> <p>If that was on there website how did the sales person not see it to and tell me its for the whole set.</p> <p>When i phone to complain i was told that im lieing and it has always been like that.</p> <p> </p>

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Replies (1)
Superbalist.com
Superbalist.com's reply12 Aug 2016, 06:08
Official

Hi Kaine-levi,

As discussed with management, they will be calling you back with regards to the investigation as promised concerning the phone calls as promised.

We do not want point fingers or play a blame game we just want to have a good relationship with happy customers.

I really hope we can resolve this matter soonest with you.

Please keep an ear out for the phone call at 9am.

Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__