The worst online shopping experience, Bad attitude, lies, false promises

I have been a customer to both Superbalist and Spree for a while now and the service I have received from them since the merger have left me appalled. I have been trying to get a refund back from superbalist for a month now and the bad attitude, the disrespect and poor service seem to be worsening daily.

One day I am promised the refund has been processed the next am told to submit proof of purchase, then account details, then another excuse, then they cannot trace payment, etc

I was told by consultant, with the worst attitude, that she is an employee of superbalist and not spree(this despite the fact that the two stores have always been owned by one company). I have asked for my call to be escalated on several times and was kept on hold for more than 30 minutes wasting my time and money(and this is a maxi call) only to be told another lie.

The merger was the downfall of Spree and I am never dealing with superbalist ever again. At this moment they claim a refund has been processed, but are failing to provide such proof. superbalist has cost me precious time, data and airtime. I have called and emailed too many times and still no joy