1 reviews | Active since Feb 2017
THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!
<p>I have never dealt with people delivering empty promises as much as dealing with Superbalist!</p> <p> </p> <p>Long story short!</p> <p> </p> <p>After ordering, the paying for next day delivery and them debiting my card (2 Feb 2017) and then no delivery (6 Feb 2017) - apparently my card was sent through as a ********** transaction!</p> <p> </p> <p>Bank called me and were only notified 6 Feb 2017 - Doesn't make sense! If anyone in their right mind confirms a transaction, debit goes off on the 2nd and the bank only gets notified the 6th, how can the transaction be ********** if you already have my money?</p> <p> </p> <p>Then, asking a supervisor to call me is like a needle in a hay stack. After speaking to 5 different CC, finally a supervisor called me. Took 5 days!!!</p> <p> </p> <p>Promises of delivery - never happened!</p> <p>Promises of a call - never happened!</p> <p> </p> <p>Basically take your money and you must wait and see what happens!!!!</p> <p> </p> <p>Order was for a wedding we were attending - NO OUTFIT as delivery was supposed to be here Monday!</p> <p> </p> <p>I will never order again!!!!!</p> <p> </p> <p> </p>
Hi Zita,
Thank you for taking my call.
I am sorry that your recent experience on our website has been one of disappointment, it's definitely not one we wish our customers to go through.
We will certainly be using the feedback you have given and value your opinion.
You will receive an email shortly detailing our conversation.
Thank you for your patience while I was dealing with your query.
Kind regards_Kauthar Bedford__CLIENT concierge specialist_
Hi Zita,
Thank you for taking my call.
I am sorry that your recent experience on our website has been one of disappointment, it's definitely not one we wish our customers to go through.
We will certainly be using the feedback you have given and value your opinion.
You will receive an email shortly detailing our conversation.
Thank you for your patience while I was dealing with your query.
Kind regards_Kauthar Bedford__CLIENT concierge specialist_
