The Poorest Online Shopping Experience from Superbalist: Boycott Superbalist, Takealot & Mr D Courier!

I've been trying for over two weeks to return a product from Superbalist. The first attempt to return failed, thereafter I rep**** to an email to say that I am at home at all times. I work from home. I stated clearly that I cannot answer the phone as my phone is on silent in the daytime, but that the gate is open. The instruction was to push the gate open and knock on the door. I'm waiting for an exchange as well, which I've paid for. My credit card looks awful. I have called them almost every day for two weeks. Superbalist has the worst delivery/returns service. I will not buy from them or Takealot ever again, as they are now affiliated. I have been a longstanding client of Takealot from the days of kalahari.net. I wish I could have kalahari.net back again. This is just the worst I've ever experienced since the beginning of internet shopping. I'd like to add that Mr D Courier is not entirely blameless in this issue. I am aware that it is also now partly owned by Takealot.