The delivery part of your service is always the problem.

I’m extremely disappointed with the delivery service on my recent order.

I paid for next-day delivery, received a message saying the parcel was on its way and would arrive before 5pm — but I never received any call, text, or communication from the driver. Later I got another message claiming the delivery was being rescheduled because you “could not reach me,” which is simply not true.

To make matters worse, I cannot track the waybill number because it doesn’t show which courier is being used, and I’ve been unable to reach your customer service team for assistance. At this point I have no idea where my order is or when I’ll receive it.