Terrible Service, they are so unhelpful and making things harder for themselves

Late Saturday night we placed an order for a beanie, after making the payment and the transaction had been processed we realised that we had ordered the navy beanie instead of the black one. We immediately emailed support (which had a shocking user experience from the app) to rectify the colour before the order was packed and shipped.

Almost 24hrs later we receive a very cut and paste type email from a service consultant who was unaccommodating, to put it mildly. We were told we now have to wait for our order, then call you back here to exchange and/or cancel our order. The email said that there were no changes to colour only sizes.

What seems ridiculous is that there is absolutely no way that our order could have been processed, packaged and ready to for delivery in the 5-10 minutes between us placing the order, realising the error in colour and the e-mail notifying you of this.

If you had received notification of the error a few hours after us having placed the order we would be able to understand your policy BUT the order had barely been placed when you received notification from us that we clicked on the wrong colour item.

There must be a way that you can resolve this in a way that honours customers wanting to spend money on your platform. As it stands the feeling that we get is that your convenience rather than customer accommodation is your main priority.

What does customer accommodation look like in this instance? Simply changing the colour of the beanie that was ordered and not allowing your customer to be inconvenienced when you could EASILY have rectified the issue. We do not believe that we are being unreasonable in this request.