Terrible Service and Late Deliveries

I PLACED AN ORDER LAST WEEK ON THE 15TH AND THERE WAS A CONFIRMATION THAT I WOULD GET BY ORDER ON THE 18TH WHICH WAS ON FRIDAY. TILL TODAY THE 23RD THE ORDER HASNT BEEN DELIVERED. IT DOESNT MAKE SENSE THAT IT SHOULD TAKE MORE THAN SEVEN DAYS TO DELIVER ITEMS THAT ARE IN THE LOCAL CAPE TOWN WAREHOUSE TO A CUSTOMER WHO IS ALSO IN CAPE TOWN. THERE HASNT BEEN ANY FEEDBACK ON WHY ITS TAKING SO LONG TO GET MY STUFF. THIS IS UNACCEPTABLE. THIS IS REAL INCOMPETENCE SHOWN BY YOU GUYS AND I AM VERY DISAPPOINTED.