Terrible service

Following my previous complaints, I am still waiting for my damaged record to be collected. Eventually I was contacted and was promised that it would be collected yesterday. After waiting in all day no one collected.<br> I really don't understand how customer service can be this bad. Good customer service is not difficult, although for Superbalist it appears to be impossible. This for a company that is owned by takealot who offer amazing customer service.<br> I bought a product that is faulty. All I want is a product that works. I received the record last week and expected it to work. Over a week later and we are no further on.