Terrible service

<p>I recently bought a pair of sandals at superbalist online,I buy often from them and never experienced such a terrible service.Actually they are always on top of things,but recently they really have dropped the ball.So I had to return the sandals as they were too small,did the online return,courier scheduled for pickup on wed,they did not pitch up,followed up with Liko their consultant and said the problem has been escalated,thursday their courier called and arranged to pick up the parcel,no show again,friday the courier called again arranged to pickup the parcel still no show.Still waiting to hear from Liko what is the next step now...three days in a row this people not following up in their promise.I dont understand how superbalist does business with a company like that.Im very dissapointed.</p>