MT
Maropeng T
1 reviews | Active since Mar 2015
14 Apr 2015, 10:37
Terrible service
Highly disappointed in this company - not only was the quality of the shoes I bought disgusting for the price I paid but they could not even bother sending me clean/new/unworn/fitted shoe AT LEAST. <br> Need-less to say I returned them the very next day and surprise-surprise I am still waiting for my refund 3 WEEKS LATER!! every time I enquire I get an email requesting that I confirm my banking details and that the refund will be done in 5 days - well - I AM STILL WAITING! <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Superbalist.com's replyOfficial
14 Apr 2015, 11:07Hello Maropeng30,
I am so sorry to hear that we have not been able to assist you better! This is definitely not the kind of experience we want our customers to have. I would like to do some research into your account to see what the hold up could possibly be.
I will contact you with some feedback shortly.
Kind Regards,
Chloe Moos
Head of Client Concierge
I am so sorry to hear that we have not been able to assist you better! This is definitely not the kind of experience we want our customers to have. I would like to do some research into your account to see what the hold up could possibly be.
I will contact you with some feedback shortly.
Kind Regards,
Chloe Moos
Head of Client Concierge
Superbalist.com's reply14 Apr 2015, 11:07
Official
Hello Maropeng30,
I am so sorry to hear that we have not been able to assist you better! This is definitely not the kind of experience we want our customers to have. I would like to do some research into your account to see what the hold up could possibly be.
I will contact you with some feedback shortly.
Kind Regards,
Chloe Moos
Head of Client Concierge
I am so sorry to hear that we have not been able to assist you better! This is definitely not the kind of experience we want our customers to have. I would like to do some research into your account to see what the hold up could possibly be.
I will contact you with some feedback shortly.
Kind Regards,
Chloe Moos
Head of Client Concierge