Terrible returns policy for clearance items

I purchased two items online. It was my first purchase and I was excited! The one was a jumper and the other a grey cardigan. The jumper I bought on behalf of my niece for our wedding, and the cardigan I bought for myself. Unfortunately the jumper didn't fit my niece and I had to return it. The grey cardigan's sleeves were completely over sized , just way out of proportion, not fashionably larger than normal. The rest of it was also too big for me so I had to return that too and was happy to get a voucher or a refund, whichever. I received an email to say the cardigan was rejected and when I queried it was told due to it being a clearance product, I was unable to exchange it or return it. I obviously didn't see those terms, shoot me for not reading the return terms, i'm sure i'm not the only one. My logic tells me it's an online purchase so chances are 50/50 of it either fitting or not. I must say I am quite disappointed and this has left a sour taste in my mouth and as much as I was excited to start shopping online, I have lost interest completely and you have lost me a customer.

That is a terrible policy to have, especially seeing that it's an online purchase and you have no way of knowing what the item looks like or if it will fit you!

In a retail shop, that policy on clearance products makes a lot of sense, because you are there in person and you can try it on!! The sleeves on the garment is extremely over sized, perhaps why you are trying to clear it. The buyer should have thought before even buying it then. Now it becomes the my problem and my loss.

The consultant Sheldon was great and very helpful and understanding, but unfortunately wasn't able to convince the returns department to approve an exchange.

Superbalist, you have lost me as a customer.