Terrible delivery service
<p>My delivery #751878 was meant to be delivered to my place yesterday. I missed the call and despite calling back immediately nobody was able to assist me. Superabalist support were excellent and advised it would be redelivered this morning. Once again the delivery team tried to contact me, I immediately tried to get in touch with them but to no avail. I even tried to contact Fedex directly but they wouldn't assist. </p> <p>How can it be possible that nobody is able to advise the status of delivery? How is it fair that if I am unable to answer a call at that exact moment that I have no ability to contact someone? My domestic helper was at the delivery address waiting to sign for my goods yet nobody rang our bell. </p> <p>althiugh the delivery agents are independent, their unacceptable service reflects purely on Superbalist.</p>
Hi Josh,
Thank you for letting us know of your situation and I am sincerely sorry for how this was conducted.
I have escalated this to the courier's management to take note of what has happened to you. We don't see our couriers as a different entity, they are an extension of our service and represent Superbalist for the end result of the customer either receiving or returning their parcel.
The couriers have confirmed and ensured that your parcel will be delivered today.
Thank you and kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
Hi Josh,
Thank you for letting us know of your situation and I am sincerely sorry for how this was conducted.
I have escalated this to the courier's management to take note of what has happened to you. We don't see our couriers as a different entity, they are an extension of our service and represent Superbalist for the end result of the customer either receiving or returning their parcel.
The couriers have confirmed and ensured that your parcel will be delivered today.
Thank you and kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
Superbalist managed this brilliantly! All is now sorted
Superbalist managed this brilliantly! All is now sorted
