Terrible Customer Service Team

When ever I need to deal with their client concierge team I already know its going to be terrible. Ill rather not mention the past dealings and focus on the current. I had to return an item. It was collected the Monday and for the rest of the week the courier team still came to my house. I was refunded but into my Superbalist Wallet. I then requested for the money to be paid into my bank account. They rep**** a day later asking to confirm my banking details to which I sent them a confirmation of account (this has all the details required i.e, acc number, branch name, branch code etc). They thanked me for the details and confirmed it would take of to 5 working days. 5 days later i sent another mail informing them that I didn't receive anything. I then received a copy and paste email from a Wilshaad thanking me again for confirming my banking details and that I need to continue waiting. I then spoke to my bank the following day and advised me to ask them for a proof of payment. I did this and Wilshaad rep**** that my request was rejected even though she just told me that I should just continue waiting. I requested to speak to a manager but she avoided that part of my email. She just rep**** with the reason for the delay was due to my payout being rejected. I then called them and was assisted by Raeez. He seemed helpful at start but didn't want to provide the name of the manager on shift or put my through. He said he couldn't guarantee that they would call me. He did however confirm that one of their staff members captured my banking details incorrectly on the 28th of December 2022 and we are now on the 6th of Jan 2023. Wilshaad didn't mention any of this. She keeps asking me for my banking details just after sending me a email confirm my details has been sent to them. They don't care about their customers and definitely don't take their time to write an actual response. Its all copy and paste.