NF
Nicole F

1 reviews | Active since Sept 2016

16 Sept 2016, 13:30

Terrible customer service - NO HELP!!!

<p>I purchased swimwear, delivered today and within 15min contacted superbalist - swimwear was a big make and completly oversized to what I originally ordered.</p> <p> </p> <p>Disappointed that no one could help me, garmets have no indiaction on it - stating that its a big make or evn true to the size.</p> <p> </p> <p>No assistante from manager or even how they could keep a happy customer.</p> <p> </p> <p>Now I have a completly big item, that I cant wear.</p> <p> </p> <p>Customer service is terrible, no one has since contacted me or even attempted to help.</p> <p> </p> <p> </p>

0
Replies (1)
Superbalist.com
Superbalist.com's reply16 Sept 2016, 14:30
Official

Hi Nicole,

I am very sorry that the garment wouldn't be able to fit you.

As per the site, product page and other store policies we do not take back returns of bikini bottoms for hygienic reasons. If we make an exception to you it will have to be to everyone.

Regards

Claire Gravell _Client Concierge Specialist_