1 reviews | Active since Jun 2016
terrible 1st time customer service encounter
<p>1st purchase I've bought on the site and it's too small - I try to return the item and are told that sale items are not up for returns?! Like what, who does that not even ASOS who ships internationally denies returns based on that, if you are going to enact a draconian returns policy which is not even up to standards even by industry standards and I dought lawful, at least warn the buyers electronically on the site before we put the items in our baskets or checkout so we know to stay away from your site!</p> <p> </p> <p>According to my knowledge the consumer act does not allow you to do this. I can't remember seeing that the items can't be returned when I bought the items. I have sent an enquiry to the National Consumer Commission and will keep you posted when I get a response.</p>
Hi Masixole,
Thank you for taking my call!
As mentioned, a manual collection has been arranged with our couriers who will be in contact with you shortly to confirm and the return will go through swiftly from there.
Apologies for any confusion caused.
Kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
Hi Masixole,
Thank you for taking my call!
As mentioned, a manual collection has been arranged with our couriers who will be in contact with you shortly to confirm and the return will go through swiftly from there.
Apologies for any confusion caused.
Kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
I'm still waiting for my refund, the shoes were collected more than 2 weeks ago!
I'm still waiting for my refund, the shoes were collected more than 2 weeks ago!
Hi Masixole,
I am sincerely sorry for the delay in refund!
I have manually approved your refund and all is in order.
Kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
Hi Masixole,
I am sincerely sorry for the delay in refund!
I have manually approved your refund and all is in order.
Kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
