CvdM
Chris van der Merwe
1 reviews | Active since Mar 2011
24 Jun 2015, 07:08
Taking chances sending unwanted stock
Never used them before and thought service must be good seeing as takealot owns them... How wrong am I!<br> <br> Ordered shoes last week, yesterday when it was delivered it was the wrong colour. Upon querying this I was told that \oops the warehouse sent wrong colour"and we are out of stock on the ones you wanted.<br> <br> We al know that they deliberately sent the wrong colour hoping I would take it as they had left over stock... Now I have to do all the work to get my money back.<br> <br> Unacceptable!! First and last time that I will try superbalist!"""
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Superbalist.com's replyOfficial
24 Jun 2015, 09:46Hello Chris126,
I would sincerely like to apologise for this mix-up. I can assure you it was not our intention to send you the incorrect shoes in hopes that you would accept them. We take these issues very seriously and we have been working with our warehouse team to ensure this is corrected.
I have also sent an email to your personal account with further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge.
I would sincerely like to apologise for this mix-up. I can assure you it was not our intention to send you the incorrect shoes in hopes that you would accept them. We take these issues very seriously and we have been working with our warehouse team to ensure this is corrected.
I have also sent an email to your personal account with further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge.
Superbalist.com's reply24 Jun 2015, 09:46
Official
Hello Chris126,
I would sincerely like to apologise for this mix-up. I can assure you it was not our intention to send you the incorrect shoes in hopes that you would accept them. We take these issues very seriously and we have been working with our warehouse team to ensure this is corrected.
I have also sent an email to your personal account with further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge.
I would sincerely like to apologise for this mix-up. I can assure you it was not our intention to send you the incorrect shoes in hopes that you would accept them. We take these issues very seriously and we have been working with our warehouse team to ensure this is corrected.
I have also sent an email to your personal account with further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge.