Takealot/Superbalist service is SHOCKING & unprofessional

I recently ordered a pair of Converse sneakers -for the SECOND time- after my first order was cancelled due to "stock issues". The second order was ALSO cancelled for the same reason. When checking the Superbalist app after the second cancellation it still showed the sneakers, in my size, to be available though?? So, not only did you waste my time & take my money when you had no intention of fulfilling my order, but you also made me wait 3-5 business days to refund me. I then emailed the Customer Service team, asking for someone in management to call me to explain, but I have not received the requested call. Bottom line - when your business becomes successful enough, there's no longer a need to deliver good customer service to the consumers who helped you succeed in the first place. I'm not surprised to discover that Superbalist isn't 'claimed' on Hellopeter. I probably wouldn't want people posting reviews either if I knew the standard of service was abysmal.