TM
Theo M
1 reviews | Active since Dec 2013
05 Oct 2015, 11:15
Supp**** with an incorrect size because NO STOCK
On the 26/27 of September i made an order (494645) and paid for it. On the 29 my order is delivered but the size is incorrect then on the 1st October 2015 i send an email stating that i ordered a UK 6 and was given a UK 5.5 and request for an exchange and to the shock of my life i receive a reply like this \Good day Theo
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Replies (1)
Superbalist.com's replyOfficial
05 Oct 2015, 13:56Hello tmohlodi,
Hi Theo,
I am terribly sorry for the situation that you have experienced!
Unfortunately we experienced a stock issue with our supplier.
I am more then willing to assist you with a return for a refund or exchange to another product as we wouldn't' want you to have a pair of shoes that don't fit.
I will contact you further via email and phone to sort this out for you.
Kind regards
Claire Gravell
Client Concierge Specialist
Hi Theo,
I am terribly sorry for the situation that you have experienced!
Unfortunately we experienced a stock issue with our supplier.
I am more then willing to assist you with a return for a refund or exchange to another product as we wouldn't' want you to have a pair of shoes that don't fit.
I will contact you further via email and phone to sort this out for you.
Kind regards
Claire Gravell
Client Concierge Specialist
Superbalist.com's reply05 Oct 2015, 13:56
Official
Hello tmohlodi,
Hi Theo,
I am terribly sorry for the situation that you have experienced!
Unfortunately we experienced a stock issue with our supplier.
I am more then willing to assist you with a return for a refund or exchange to another product as we wouldn't' want you to have a pair of shoes that don't fit.
I will contact you further via email and phone to sort this out for you.
Kind regards
Claire Gravell
Client Concierge Specialist
Hi Theo,
I am terribly sorry for the situation that you have experienced!
Unfortunately we experienced a stock issue with our supplier.
I am more then willing to assist you with a return for a refund or exchange to another product as we wouldn't' want you to have a pair of shoes that don't fit.
I will contact you further via email and phone to sort this out for you.
Kind regards
Claire Gravell
Client Concierge Specialist