#SuperUseless

I am highly irate? by the pathetic service I have received. I ordered from quite a few online stores over Black Friday weekend. All the stores delivered my orders by Monday or Tuesday for the latest. SuperUseless, firstly cancelled my order: ********** , after claiming to attempt delivery of it, yet I had people waiting for the deliveries all day. The order other order: 904339, is in CPT but still not delivered. Since when does it take 5 working days to deliver in CPT???

You call(waste loads of airtime while holding), then get promised by Caryn Rajh, Thembeka, Natalie Seuntele, Khanyisile Mhlana and Jenna-Lee, that Laverne(the Manage), will call me back. Which is laughably never happens. Just a tactic to get the customer off the phone because they don't really care to help you. All I asked, to help them, was to have the orders delivered to me at work. That way I don't have to arrange for people to always be home, waiting for nothing, as they have lives too. My work is 15 minutes from my house, so it's not mission impossible. They don't even try to go the extra mile and arrange this but rather just say "no we can't".

In the meantime, Zando delivered a few orders for me on Monday, even after hours, to ensure that they deal with the large amount of deliveries AND they collected returns I logged on those orders today. Now that's how a well run & competent company works.

Since you are unable to change an address lol, I expect my order: 904339 to be delivered tomorrow at 16:15 as I'll be home at that time and. Call upon arrival, so that the driver can't lie and say he was here. Then process a full cash refund of the order: ********** . I don't expect apologies or discount vouchers, just do your damn jobs?♂️!!!