Superbalist.com – Zero Accountability and Non-Existent Logistics Tracking

I am writing to express my extreme dissatisfaction with the service I have received regarding my recent order. I made specific arrangements to receive my delivery based on the expectations set by Superbalist. Not only was the delivery missed, but when I contacted the support center, I was told there is no system to check where the driver is and no way to contact the logistics team or the driver directly. How does a company of this size operate in this day and age with zero visibility into its own deliveries? It is clear that Superbalist is quick to take a customer's money but has no regard for their time or property. The lack of a reschedule notice or a simple "delay" message is inconsiderate and unprofessional. Furthermore, I am requesting that a form of compensation be offered. I have wasted my personal time and effort making arrangements to be available based on the delivery window you provided. It is time Superbalist takes full responsibility for these logistical failures rather than leaving the customer in the dark. At this point, I have no interest in doing further business with a brand that shows such blatant disregard for its clients. This is my final interaction with you, and I will be sharing this experience with my network to ensure others don't face the same frustration.