Superbalist.com your apology means nothing...

I placed an order on Thursday, 30 January 2025 which was supposed to be delivered on Wednesday, 05 February 2025.

On Wednesday, 05 February 2025 I logged a query to Superbalist asking where my order is because there has been no progress on the app under tracking since Sunday, 02 February 2025.

I get the following response: Ashley.S (Superbalist)

Feb 5, 2025, 13:31 GMT+2

Hi Jolene Thank you for reaching out to us.

Kindly note, I've looked into your profile and noted that your order has been delayed, due to some of the items coming from our warehouse in JHB and CPT.

Kindly note that once the item has been received at our shipping warehouse, we will proceed with processing your order.

Once your order has been processed, you will receive an SMS notification advising that delivery has been scheduled with the date before 17h00.

We are truly sorry for the delay caused. Should you need any further assistance please feel free to revert back to this thread. Kind regards,

Ashley.S

Then I sent this today: Good Afternoon Ashley

I'm extremely unhappy with the service provided by Superbalist.

Firstly, my order is delayed and I get no notification. Then I get confirmation that my order will only be delivered tomorrow which was supposed to be Wednesday. An hour ago I get a refund to my account because of an 'error' because 1 of my items will not be delivered. And then I get offered a 10% discount on my next order, which is a joke.

I needed the item that I'm not receiving the most because I am travelling.

Superbalist could have done better, this is disappointing. I will be posting a horrible review regarding this.

Sincerely, Jolene

All I got was an apology: Thandile.M (Superbalist)

Feb 6, 2025, 17:50 GMT+2

Hi Jolene Thanks for reaching out to us. Kindly be advised that, at this point in time, we can only apologize for the tedious resolution and the frustration caused by the redundant apologies. We will definitely look at improving our process to ensure a better customer experience in the future. If you need any further assistance, do not hesitate to contact us. Kind regards,

Thandile.M Online Fashion Assistant

After going on the app, I see that the item I ordered has stock available and now I have to wait for almost a week for a refund to purchase another one. I am livid!