Superbalist.com Worst Experience Ever and Still Ongoing

I order a pair of shoes online and got it delivered without a hassle to my address on the 3rd of March 2024.

Once I noticed the size was incorrect I asked for an exchange for a different size.

It is now the 11th of April 2024 and I am yet to receive the new pair, so now Superbalist is sitting with my money and shoe (Talk about a ***** in open site).

Every day since the 3rd of March 2024 I get the same notifications: Out for Delivery and then about lunch time every day, Delivery Cancelled due to insufficient address details.

I report the problem every day they say my address is correct and they made a mistake by allocating it to the incorrect branch. This happens every day. My address is clearly Randburg even on their system it shows that and the consultant confirms it, yet my parcel keeps getting allocated to Rosebank and Parkhurst and they cant help me.

I really do hope they suffer huge business losses with Temu and Shein slowly taking over as their incompetence to do the basics doesn’t deserve customers.