SUPERBALIST.COM THE WORST ONLINE FASHION STORE EVER

What a run around I am receiving from this Online store. People do not use this fashion online service they are in fact the worst ever in all departments. They are the reason why people do not shop online, always wondered, you know why people are afraid of using an online facility and its because of SUPERBALIST that I now know know why. These people have alot to learn from ZANDO and RUNWAYSALE their competitors knows how to deal with issues from the start to finish. Let me start my ordeal.

On the 5th November take-alot collected my return parcel, I had each item individually wrapped in the bags (clear bags) it had come in and sealed it off in a Woolworths shopping bag. Signed on the drivers cellphone that he had collected the items. Its 22 November today and my items have not been found. Between the warehouse and the takealot driver somehow my return miraculously disappeared. Now after 2 full weeks going towards the 3rd week and speaking to multiple Customer service agents all they do is apologize and give me the same bull **** story they apologize but the warehouse is trying to locate my parcel and they doing everything they can. Now when you log a return you get a return waybill who the driver is in possession of how does a wrapped parcel go missing? And how exactly do there systems work in terms of passing your credit? Its boggling my brain how they just cannot get this right. (my order number: ********** )

My second issue should have been a easy fix but even their finance department is scratching there brains on how to cancel a simple order placed on Monday On (order number: ********** ) I placed an order on Monday 19 November 2018, called in immediately to cancel the order, now what should have happened is the lady whom I spoke to should in fact had done her job and cancelled the order so that my funds could reflect back in my wallet (now let me just add I thought let me choose the wallet option as that would and can be a easy fix for them) Nope wishful thinking. Once again its Thursday 22 November and lo and behold the funds are not in my wallet. This time I am being told it takes 5-8 days for your wallet funds to reflect.

I have to salute the 1 gentleman I have been dealing with Thembeka Nteiya, his been rather pro active in getting this sorted but I guess there is only so much he can do. It seems like his hands too are tied in terms of wrapping my issues up. I am not sure how or when this issues of mine will be resolved but I can tell you this much, DO NOT PURCHASE FROM THESE PEOPLE THEY WILL ***** YOU OUT OF YOUR OWN MONEY AND , JUST APOLOGIZE AND YOU SHOULD SMILE AND BE POLITE IN RETURN :( . They have ZERO KNOWLEDGE in actually sorting out your issue and returning your hard earned money back to you.