Superbalist.com gives my PRE WIFE extremely terrible shocking service!!!!!

If I could give you a minus 5 Billion stars rating, I would! I am totally shocked how superbalist.com has treated my pregnant wife for one of their own mistakes. My pregnant wife ordered some clothing from Superbalist.com correctly only to have found that THEY sent the wrong size for one of the items. After contacting superbalist.com they told her that they would not exchange the item until lockdown has ended. My pregnant wife told them that it was their mistake for sending the incorrect size and that they must send a replacement. They told her NO! Below is what they have asked her to do:

Hi +++++,

I am really sorry but we can only exchange the item once the lockdown restrictions have been lifted. Kind regards,

***an Cupido Online Fashion Assistant

Hi ++++,

I can't guarantee that the item will still be available or on sale for the same price. What you can do is to add the item to your cart, this will allow you to reserve it for a while, like a day or two. Please do this until the lockdown restrictions have been eased then you may log the return for an exchange.

I am really about all this. Kind regards,

***an Cupido Online Fashion Assistant

Wow if this is your solution to your own mistake then don't bother. You have upset my pregnant wife tremendously and I feel this is insensitive and shocking.

We will never buy from you again! Totally insensitive and you don't even bother fixing your own mistakes! Your solution is also shocking.

Totally shocked.