Superbalist.com Extremely Poor Customer Service

Extremely poor customer service from Superbalist.com. I had purchased a pair size 9½ Adidas Run falcon. It was a bit big and I did not like the fabric so I had suggested to make use of the 30 day return/exchange. I had logged an exchange on the same day that I received my delivery. I had requested for an item and size exchange and even supp**** a pic of the item I want which was the Adidas Response Run at the same value. The next day I had received confirmation of a 'size' exchange only for the item I initially purchased and delivery on it's way. I had tried calling the *** customer care line which has a voice recording to contact Superbalist.com via email only. I escalated this and received a correspondence email in which that the agent had taken their own decision to offer me a refund and stated that the item I wanted is no longer available. I didn't want a refund. At no point was I ever contacted for my feedback. I had checked online and the item I want is still available. Extremely Poor Customer Service from Superbalist.com. #WIN