Superbalist.Com don't value customers

I placed an order for a pair of chuck Taylor's on the 24/11/2018 online and tried paying through PayPal for some reason there was a problem with PayPal and the payment did not go through. I have been liasing with different people from the concierge team who did advise that I should do an eft. I mailed them back asking if they are able to advise if I can attempt payment again or if the order can be cancelled. She cancelled the order. I emailed back waiting for a response which I haven't gotten until now. I have managed to do the eft but my order is cancelled so they have my money and I don't even have an order placed. I called them about 2 minutes ago and spoke to Brian who. Placed me on hold for a few minutes and dropped the call. I am trying to. Get ahold of them still and they are not picking up my call. I am utterly appalled with the service from them I place orders with Zando all the time and they are excellent in their service. I will be telling everyone I know how terrible their service is. I would not have taken the time to place an order 2 weeks before I required the item if I knew I was gona have the hassle. Fancy word for customer service (concierge team) who cannot assist customers what a joke.