Superbalist.com don't show urgency on an item they lost

I had a terrible first time ordering from Superbalist.com . They sent me an item that was clearly clearly damaged, so I requested for an exchange. Their courier company then picked up the item but lost my item. They kept on sending different men to me house every day to pick up the item that they lost. I had to follow up with them for a whole week, phoning and mailing after them and they showed no urgency on the matter. Then after finally finding the item, they said they will refund me which I did not request, I requested for an exchange. After correcting them once again, they said they will do the exchange. Its two weeks later, and Im still waiting for my exchange item with no communication from them at all. This is terrible services from Superbalist. An experience that was suppose to be nice and easy and save you time with online shopping, ended up being a horrible and wasted alot of my money on phone calls and time on emails. Don't waste your time and money with this company. Its really sad what standard of services has come down to.