SUPERBALIST.COM BAD SERVICE

I bought a product on sale from Superbalist and received the incorrect product. I ordered two of the same and only one was received that was correct. After requesting an exchange of the product they now claiming not to have the product., however, they have it loaded separately on their website.

I have been in contact with their contact centre and they do not return your calls as promised and they the customer service I have received from them is really bad. This matter has been going for a week and still no resolution that is satisfactory to their customer.

I keep getting templated emails from them and I feel like no-one in the company is taking ownership of this matter. This is bad for a company that is trying to drive the e-commerce industry in South Africa.

They now want to refund my money to a Wallet Account that I do not even have or have agreed to.

This is not the service I expected from a company of their nature.

Thanks G