Superbalist your service is shocking!

Don’t order multiple item from them at the same time, they just can’t pull it off. Staff were useless on the help desk, no one knew what to do other than “ I’ll get back to you”, which of course no one ever does. Order took exceptionally long to arrive, had items missing (they over sold) I returned a large portion of the order as I needed exact quantities and still no refund. One person says 5 working days, another says nine. We are now on 10? Superbalist youve lost me as a client forever and this is why you shop with family or individual businesses, their service is different level.