Superbalist!! Your company is absolutely useless!!!

I placed an order with Superbalist which was due to arrive on the 31st of March 2022. Which did not arrive, not like I expected anything less from a company whose telephone lines do not work and only respond to a query after the 4th request to follow up on my order. Only to find out that my order apparently got ‘lost’ in the system and when the order was ‘regenerated’ by themselves there were items that were not available (another issues that does not come by surprise coming from Superbalist), there is a refund of just over R1800 due to me. I then had to create another request which was only responded to 3 days later to find out where my refund was, I was told it went to my ‘wallet’ as I did not pay with my credit card which is not truthful as I did pay with my credit card! Surely it is my right to not want to place an order with this *********** company again - why would you want me to spend more money with you? Needless to say my refund is still not in my bank account and I suppose I should not hold my breath that it will be refunded anytime soon or at all! I have requested that a senior representative contact me which fell on deaf ears as I have still not received any communication from anyone senior in this company with regards to my utmost disgust in the process and lack of communication!

Posting on Hello Peter most probably will fall on deaf ears too - but hopefully will save the inconvenience and frustration to the next person that wishes to place an order!