SUPERBALIST - WHAT A LET DOWN!

TERRIBLE SERVICE! WILL NEVER EVER ORDER FROM SUPERBALIST AGAIN.

After being a very loyal and supportive customer I have has 3 terrible experiences in the last three months with Superbalist.

1. Ordered a pair of Sunglasses with a discount voucher. I paid extra for them to be delivered to me sooner. They arrived and they were the incorrect sunglasses. I went online and the ones which I originally ordered were sold out. I was told that I have to return the item or hope that one would magically come in stock so that I could exchange them. I ended up giving them to my father as they never came back in stock again and I would have lost out on my voucher if I had returned the incorrect ones.

2. I bought a pair of pants for my boyfriend. They did not fit and I went to return them at a Takealot drop off point. I was turned away at the drop off point and the lady who helped me said that it was not showing on their system and they would follow it up to see what was going on. I then tried to return the item and was told sorry that the item was on clearance and I only had 7 days to return it. But when I tried to return it I was turned away. I am now sitting with a pair of R1200 pants that do not fit.

3. I ordered the google home hub off of the site, again it was on discount. I received my order today and find that they have sent me the Google Home Mini instead of the Hub. The Google mini is much cheaper than the hub. Again I go online to see if there are any more units in stock and I see that it is sold out. I gave the call centre a call and I am told, sorry the only way that we can go about this is for me to return the incorrect item and for me to put the Google Hub on my wishlist in hope that it comes back in to stock (Like this will ever happen) AGAIN, I will lose out on the discount on the product if it does come back in to stock.

Why is there no check system in place to see that the correct items are shipped, I do not care if these are supp**** by third parties. It is Superbalists responsibility to ensure that the correct items are shipped.

I am disappointed in the level of service provided and the lack of care taken when dispatching the orders. I will not be ordering from you again.

Regards, A once very loyal customer