SUPERBALIST VOUCHERS

I received a gift voucher on 29/05/2025 for R450 from my colleagues (Voucher code: HXARYHE4JD3H) as a birthday gift. On 11/06/2025 I decided to use it and then created a Superbalist account in order to redeem but as soon as I put in the code, it said the voucher was redeemed. I tried multiple times but it did not go through and then made an enquiry on their site on the same day. On the same day, 11 June, I received a response from a lady called Waafiqah B. who also called me the next day to obtain as much detail as possible .... she advised she will call my colleague who purchased and see if she accidentally gave the code to someone else. What she did see is that someone did use the voucher, but she did not want to tell me who as she was only allowed to provide that information to the person who purchased it (my colleague). My colleague said someone did contact her while she was busy, and decided not to call back. On 17/06 I received a call from a representative from the company stating I will be reimbursed as the voucher was issued in my name. I was very happy as I thought the matter was resolved UNTIL.... 19/06/2025 I received an email from another assistant called Amila.M saying "As per the Superbalist process, gift cards in print format can only be accessed via the desktop site, so it’s likely that someone with access to your account/profile used the code". The email said basically it's not their fault and there's nothing they can do.... NO CALL, NO INVESTIGATION, JUST AN ASSUMPTION THAT SOMEONE HAS ACCESS TO MY ACCOUNT. How on earth will they have access to MY ACCOUNT when I created it and tried to use it on the same day... also, they won't reveal who used the voucher and on who's profile, they didn't even bother to investigate just closed it off and expected me to accept this. Ofcourse I rep**** and said this is disgusting service and really disappointing because clearly someone *****ULENTLY used a voucher allocated to me and I am being accused of negligence? How can you as a representative of the company make this accusation because you don't know how to investigate properly. Then on 20/06/2025 I received another response from another assistant, Mzwanele.D : "i Kim Thank you for your response. Please accept our sincere apologies for the mixed communication you have experienced. We understand how important clear and consistent information is, and we regret any inconvenience this may have caused. To ensure this matter is addressed appropriately, I have escalated your concern to our management team for further review. . Thank you for your patience and understanding. Kind regards,

Mzwanele.D Online Fashion Assistant" It's now been a week and a half and STILL NO RESPONSE AFTER THAT.... Yesterday, 30 June 2025, I rep**** and said I am taking this further and here I am now..... I WANT EVERYONE TO KNOW THIS COMPANY ARE A BUNCH OF THIEVING DISHONEST PEOPLE WHO WOULD NOT ACCEPT ANY KIND OF RESPONSIBILITY OR EVEN PUT IN ANY EFFORT TO FOLLOW UP OR INVESTIGATE PROPERLY. THEY EVEN WENT AS FAR AS ACCUSING ME OF BEING NEGLIGENT AND GIVING PEOPLE ACCESS TO MY ACCOUNT WHICH I ONLY CREATED 11 JUNE!!!! THEY DON'T EVEN HAVE THEIR FACTS STRAIGHT, THEY JUST MADE AN ASSUMPTION AND CLOSED IT OFF BASICALLY SAYING WE WON'T EVEN TRY TO HELP. Honestly, if I could give less ZERO STARS that's exactly what I would rate them. This was my first and only experience trying to purchase here and I can't believe how poorly I was treated.