YN
Yonela N
1 reviews | Active since Mar 2026
19 Apr 2026, 15:23
Superbalist Took My Item and Refuses to Refund Me!
I am extremely frustrated with Superbalist’s handling of my order. I placed an order on 8 March 2026 and received the wrong size. After trying to resolve this through exchanges, the issue continued. Superbalist arranged a collection: Item collected on 7 April 2026 Their agent called on 8 April confirming it was collected On 17 April, I was told the item was found and would be sent back I clearly declined and requested a refund, which they agreed to
Now:
I do not have the item I do not have my refund They are incorrectly using old delivery records (31 March) to deny responsibility This is unacceptable. A company cannot take back an item and then refuse to refund the customer. I expect an immediate refund.
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Yonela N's updateReviewer Update
21 Apr 2026, 22:19Superbalist pay back my money!!!!
I am extremely disappointed with the service I have received from Superbalist.
I am extremely disappointed with the service I have received from Superbalist.
It has now been almost two months, and I have neither received my order nor my refund. Despite multiple follow-ups, I keep getting no clear resolution. What is even more frustrating is that the item was collected, and this has been confirmed on their system, yet no progress has been made in processing my refund.
I have made every effort to resolve this directly, but it feels like a lack of accountability and urgency on their side. Customers should not have to chase a company for weeks just to get what they paid for or their money back.
At this point, I feel compelled to warn others: if you are considering ordering from Superbalist, think twice. Based on my experience, you may end up without your order and without your money for an extended period.
YN
Yonela N's update21 Apr 2026, 22:19
Reviewer Update
Superbalist pay back my money!!!!
I am extremely disappointed with the service I have received from Superbalist.
I am extremely disappointed with the service I have received from Superbalist.
It has now been almost two months, and I have neither received my order nor my refund. Despite multiple follow-ups, I keep getting no clear resolution. What is even more frustrating is that the item was collected, and this has been confirmed on their system, yet no progress has been made in processing my refund.
I have made every effort to resolve this directly, but it feels like a lack of accountability and urgency on their side. Customers should not have to chase a company for weeks just to get what they paid for or their money back.
At this point, I feel compelled to warn others: if you are considering ordering from Superbalist, think twice. Based on my experience, you may end up without your order and without your money for an extended period.