Superbalist Took My Item and Refuses to Refund Me!

I am extremely frustrated with Superbalist’s handling of my order. I placed an order on 8 March 2026 and received the wrong size. After trying to resolve this through exchanges, the issue continued. Superbalist arranged a second collection: Item collected on 7 April 2026 Their agent called on 8 April confirming it was collected On 17 April, I was told the item was found and would be sent back I clearly declined and requested a refund, which they agreed to Now: I do not have the item I do not have my refund They are incorrectly using old delivery records (31 March) to deny responsibility. This is unacceptable. A company cannot take back an item and then refuse to refund the customer. I expect an immediate refund.