SUPERBALIST THE WORST EVER

My order number: ***3

I ordered two floor lamps from Superbalist. Upon opening my order I realized that I only received one floor lamp.

On the 11 November 2021 I reported the matter to Superbalist. I received such bad service from Superbalist and have phoned numerous times to follow up and get clarity on why my order was not prioritized when they had stock on hand. After sending emails literally begging them to set aside a lamp I was sent an email to confirm my address for delivery.

Literally two days later I was contacted via email stating the address I supp**** does not show on their system (bare in mind all my other Superbalist orders get delivered to the same address). What is more shocking my workplace is opposite the TakeAlot and Superbalist office.

I received an email on 16 November 2021 notifying me that they have no stock and "WHEN THE SHOE IS AVAILABLE AGAIN" I will be able to purchase it.

Shocking, Shocking! I bought TWO FLOOR LAMPS and only received ONE. At no point did I buy any shoes!!

An email was sent stating Superbalist refunded me. I did not want a refund and would have liked to be contacted before the refund was processed.

Where is my lamp? Why did you not process my order the minute I contacted you? For three days I watched my lamp (available to order) but no one at Superbalist had the decency to act. Now the lamp is out of stock and no one takes responsibility.

PLEASE BE CAREFUL WHEN YOU BUY FROM SUPERBALIST. THEY LIE AND DO NOT PUT THE CUSTOMER FIRST.

I have proof on email.