Superbalist - the S is for ****ty service!

I received an sms from Superbalist stating that my order couldn’t be delivered and that I should contact them. I did that, requested that they reschedule and have my parcel delivered later that as the sms was sent quite early in the morning. (Mind you I never received a call from the delivery guy to begin with). The guy I spoke to confirmed that after rescheduling my order would be delivered later that day and they would leave it with the security guard, as per my request. I got home later that day and my parcel has still not been delivered. I called them AGAIN, spoke to a different lady who told me the delivery guy was still out and they’d deliver still. It never happened! I instead woke up to an sms saying they had rescheduled for today. Today I got no calls from the delivery guy and just received an sms stating they couldn’t deliver, I should contact them. I did that AGAIN, and the lady I spoke to promised that it would be delivered today and would provide feedback. The next email I received was one stating that my order was cancelled! MY PAID ORDER WAS CANCELLED!!! I called them AGAIN and this time was fed some lousy story about how the parcel was coming from the warehouse and how the message to leave the parcel with the security guard was never delivered! So the error was on their side! It’s not the first time that I have to deal with such incompetency from Superbalist! And I HATE how they’re always quick to offer a refund but not another alternative! No apology either! Overall disgusting customer service! They don’t care and have absolutely zero regard for your time! *******!!!!!