SUPERBALIST STOLE MY RETURNS AND MONEY!!!

I wish can rate Superbalist zero stars. Please read on to see why NOT to purchase from Superbalist.com

I want to make the public aware that Superbalist are capable of *****ing your returned items and your refund money! They have done it to me.

They service is pathetic and ********* and they haven't responded to my emails. They are basically guilty and are ghosting me which is my reason for posting on all review sites - hoping they see it and respond.

They process is extremely flawed. I logged a return for 2 identical items (dresses) online as they had slight defects. I, 100% packaged BOTH the items in a box and the driver collected the parcel. Eventually I was refunded for only one of the items! I was initially patient as I thought it was an innocent mistake... and ***! was I wrong!

Superbalist is now claiming that I only sent 1 item to them instead of 2 items which is a blatant lie.

Firstly, the items was defective -why would I log a return for 2 items and only send back one? Secondly, the app system shows that the max amount of returns was logged as I cannot process another return on the item. If I had one item with me the system would have allowed me to create another return. Thirdly, upon logging the returns on the defective items, I immediately created a new order on the last 2 items which were in stock so that they do not get sold out. why would I order another 2 immediately if not to replace the damaged items?

Yet, they claim I only returned 1 item even though I sent back both items.

I have suggested that we conduct a lie detector test to prove my return was ****** by their own staff/driver, or a test with myself included to prove both items were sent back on my side.

Currently they have both the items and my money and refuse to give back either, therefore Superbalist have ****** from me, one of their most loyal customers. A few weeks back I would have highly recommended them as I never had an issue until experiencing how they deal with their errors. They don't aim to resolve or take accountability when they are wrong even when you prove it. They simply remain silent and keep your money and items and dissappear with no responses.

I have received the new order, I'm keeping one of the dresses and the other is not up to standard so I'm absolutely dreading another return with superbalist. What if they ***** the item and my money again?

I will update here on my return for the new order if any further theft occurs.

I'm hoping they refund me what is rightfully due to me for the lost item. As of right now they have my money and the items.

Imaging Superbalist just taking your R420 because they lost your returns in their possession and then denying that they received both, just because they can... it is extremely frustrating, infuriating and disappointing to pay for something that Superbalist lost.

I read a lot of the other reviews here and on other sites, clearly there is a trend in the issues with superbalist refunds.

I recommend using reliable sites that have staff who have honesty and integrity qualities to avoid getting ****** by sites such as Superbalist.com when you least expect it. I've spent hours fighting for what is rightfully mine and they simply don't give a sh*t that they have ****** my money and the items!