Superbalist spoiling Black Friday and Christmas - ***

I have used Superbalist in the past with no issues but a recent ongoing experience has spoiled this for me.

I placed an order during Black Friday with the Superbalist app and to date it hasn't been a pleasant experience. I am truly disappointed with the service that I have received and the feedback on my queries.

Obviously with it being Black Friday, there was discounted products that are unheard of during any other normal day. Most of the seven products that I have ordered was around 50% discount.

On the 5th of December I was notified that two of the seven products has been removed from my order due to inventory issues and that I would be refunded. Which I have been. However, when I went back on the app, the app still shows that the same two products are available (In the sizes that i ordered) for purchase at full price. So I do not understand how the items could have been canceled or removed.

I was given a 10% discount voucher on my next purchase when these items was canceled. I was not given a option of replacement products or any other options than refund. And how does 10% justify the initial 50% discount that was implemented on Black Friday?

I did send a email to the Superbalist team querying the fact that I was not given any options and also queried how the products can still be available but I was told that there was an inventory issue and that there is no stock? I haven't received any feedback on this as yet.

Furthermore,

The remaining five items where scheduled for delivery on the 8th, but when the delivery took place I received an email showing all the items was delivered, however only one items was delivered. I again queried via email, what the status of the other products was, and I was informed that the items has gone missing??

At this stage four items remained undelivered, I was notified that only two of the items was still in stock and replacements for these can be dispatched upon my confirmation and request. But the other two items has been sold out and will be refunded.

My issue is that after a big sale like Black Friday, there will not be similar discount on any of the products. And the fact that most of the items was Christmas gifts has now left me sitting without gifts for my loved ones. The fact that the items still show as available on the app is just rubbing salt in the wound and leaving a bad taste in my mouth. The 10% discount voucher that I was offered, in my opinion, does not justify what has been a terrible experience. In the past I would have recommended the website to most people I know but if this is the kind of service that they are providing these days I would go out of my way to convince people to use alternatives.