Superbalist SELLS FAULTY PRODUCT

I purchase a powerbank and and just few days later I experienced problem with the product and send [URL Removed] an email telling about the faulty product that I have purchased from them till today I haven't heard anything from them.<br> <br> below is all the conversation that took place.<br> <br> his is an e-mail to remind you that your request (#72476) is pending and awaits your feedback.<br> <br> Please follow the link below to review and update your request:<br> [URL Removed]<br> <br> <br> Lerato Mopeli, Oct 15 09:46:<br> Good morning<br> <br> As this is an isolated incident, your particular product may be faulty. We would therefore like to address this directly with our supplier.<br> <br> We will send the description we've received and the image(s) we are still waiting for from you to our supplier for assessment. We will then either replace the item for you or refund you. Please remember to keep all of the original packaging.<br> <br> Thank you for assisting us in sorting this out.<br> <br> Regards,<br> Lerato Mopeli<br> <br> Client Concierge | [Email Removed] | (t) +***6 (f) +***2<br> <br> Ke Papi, Oct 14 14:53:<br> Hi<br> <br> I have charged the device for 7hrs when I first received it and I use it to my iPhone 4. I have u