Superbalist ****med Me My Money

Superbalist wants to **** me of my money. I paid for my order via Payfast from their app. The money came out of my account, but the app said I didn’t pay. I contacted the support line and a consultant by the name of Chadley.O said they have been experiencing issues with Payfast and I need to contact Payfast to address the issue. I did that and Payfast told me that I need to talk to Superbalist to action the refund from their side. On the 22nd of February I decided to pay the order with Ozow and the order was paid, money went out of my account for the second time. I logged on Payfast to see if a transaction appears on my name, and it’s there. I contacted Payfast to issue a refund and they keep on saying I need to talk to Payfast, when I contact Payfast they tell me to talk to the merchant, which is superbalist. I am now dealing with a consultant called Nadine.P and this issue doesn’t seem like it’s going to be resolved. Superbalist says they didn’t receive my money but money went out of my bank account and I can see the transaction on Payfast. Having used Payfast for my online store I know it’s possible to issue a refund when a client requires it. But superbalist doesn’t want to pay me. It’s been a whole month going back and forth with something as easy as login in on Payfast as a merchant and locate a payment using a reference number and issue a refund. But Payfast wants to **** me. I can’t believe this because I keep buying from superlist. No more. As long as you still have my money I will never make a purchase ever. You’ve lost me as a customer, I am so disappointed. The fact that you even want me to investigate with Payfast throws me off. You are supposed to be investigating on your side. What are support line team doing ?