Superbalist *****s my R100 and thumb sucks prices

On 22 June 2024 I purchased a set of flower pots. The price advertised was R899 for a "Aria planter set of 2 black" 45 cm and 59 cm. On 24 June 2024 delivery to my work address was done for only the 45cm pot. 26 June 2024 I emailed Superbalist enquiring about the half delivery. I was only responded to on 1 July 2024 and I was told "sometimes wrong things get shipped, barcoding issues or incorrect shipping. They then told me they will collect and refund the item.

I responded requesting they complete the order and delivery the 59 cm pot as well.

I was told by Skutali N that the product is out of stock. And they will collect the other item and give me a voucher.

I told Skutali I did not want a voucher and want my full R899 back into my account.

Skutali on 6 July 2024 "thank you for the response, noted" I emailed asking for confirmation of the amount and where it will be delivered. Skutali decided to ignore me.

Today 11 July I get an email saying R799 will be refunded to me. I go onto Google and search for the flower pots and see they are listed IN STOCK on Superbalist at R499.

1. Return my R100 to me as you have short changed me 2. Why are you lying and saying products are out of stock only for you to relist them at a lower amount? 3. Why did you not just ship the complete set.

This is terrible customer service, delivery, the product was half.