Superbalist Return & Refund

On Saturday 18 November 2023 I logged return.

The 10 items were packed across two boxes.

On Monday 20 November 2023 the driver arrived on a motorcycle which was unable to carry the returns in one go. He made two separate trips from my residence to the office; one in the morning and one in the afternoon.I received an SMS on this day confirming my return was collected.

On Friday 24 November I received an email from Superbalist stating the entire return was missing from the warehouse.

The client concierge team member assigned to my case is unresponsive to emails and phone calls.

It has been 19 days since the return was collected from my residence and I haven't been refunded.

I should not be inconvenienced by Superbalist incompetence.

Superbalist is in breach of the South African Customer Protection Act 68 of 2008.