Superbalist refund DISGRACE!!!!!!

Hi

I wanna rate the refund service pathetic of Superbalist, I have returned an item for the 2nd time to get a refund, the first time it never happened and then after sending them an email again on the 13 November to find out about the refund then only it was processed that day. Nobody contacted me to ask my banking details until i emailed them on the 13th querying the refund which i then included my banking details....... yesterday 19/11/2018 i received an sms notification that the refund has been processed and will reflect in my bank account shortly, today there is still nothing my bank account. Today 20/11/2018 i followed up again with an email about the refund, a lady by the name of Malibongwe Nzimasa told me they credited it to my Superlist account and asked for my banking details yet again. Annoyed and starting to get angry i rep**** and asked dont you see my previous emails where i gave my banking details, and then gave it AGAIN for the 2nd TIME. I emailed again the same person asking about the refund, and guess what........ i have to wait another 3-5 working days for the payment to reflect in my bank account. I dont know who in the h*ll told them that the refund must be paid in the Superbalist account because clearly i have given them my bank details.

This is highly nonsense, and to think that i ALWAYS make online purchases almost every month.

Fix this mess and provide my refund today 20/11/2018.