"Superbalist please get a proper relaible courier company!"

"Superbalist please get a proper relaible courier company!"

I placed an order (Order no.: ***) on 1 December 2019. It was communicated via an email and on their website that I can expect delivery on 3 December. It had no issue up to that stage.

I received an SMS on 3 December from Superbalist that the courier did not find me and could not deliver my parcel. I immediately phoned Superbalist to ask them to contact their courier or give me the contact number so that I can arrange for him to return to the farm. I have been waiting in my office since this morning and have never left the farm. Both Nadia and her Supervisor, Shavon Tarentaal was arrogant and not of any help. I asked them to assist me to call the courier to get an estimated time of arrival for Franschhoek because I know from past dealings with couriers that they have a delivery list for the next day and would be able to assist. They both could hear my frustration because I hate being told that the courier was here. I was in my office the entire day and did not even go for a lunch break because I was waiting for my parcel to be delivered.

Since Superbalist and Takealot have been working together with an internal courier company it has been not a good customer experience when you have to get a parcel delivered.

The courier system does not work and the people delivering the parcels are not professional. I do not even want to mention the cars they arrive in to make the deliveries. Your brand is being damaged by this internal courier system. Just because you are trying to cut down on costs really does not help the customers that are very frustrated.

Please move back to a proper courier company.

You are waisting my time on waiting for a parcel!